Refunds and Cancellations
Last updated 10 Oct 2026
Level 3 membership fee (one-off)
The Level 3 fee is a single payment that unlocks confidential claim documents and the ability to commit funds. It is paid by card (Stripe), by Apple In-App Purchase in the iPhone app, or as agreed by bank transfer. You receive a numbered receipt by email and in My account → Payments.
To ask for a refund, open the receipt in Payments and choose Request a refund, giving a reason. Our team reviews every request individually and emails you the decision; if we decline we explain why.
- If approved, the refund goes back to the way you paid: card refunds to the same card (banks usually take 5–10 working days); bank-transfer payments by bank transfer. Payments made through Apple are refunded by Apple, not by us: use reportaproblem.apple.com.
- A refunded fee ends your Level 3 access (you drop back to Level 2). We cannot refund the fee while you hold active funding commitments.
- Your statutory consumer rights, including any right to cancel digital content within the legal cooling-off period, are not affected by this page.
Funding commitments
A commitment is a signed offer to fund part of a claim at the rate shown when you signed. You can cancel it yourself while it is still awaiting our approval. After we approve it and the payment instructions are issued, or once funds are paid, the terms you signed apply and cancellation is not available through the Platform; contact us if circumstances have changed. Commitments are paid by bank transfer, not by card. Funding is non-recourse: you could lose all capital you commit.
Returns
Returns are paid only as set out in the funding terms for the claim, and only after the claim’s outcome and our reconciliation. We do not guarantee any return.
Contact
info@3payglobal.com · +44 (0)20 7692 8977. If you are unhappy with our decision, see our Complaints Handling Procedure.